Draft for review - Maria to confirm before launch.

Privacy Policy

Effective date: [date of launch]

Home Pros ("Home Pros," "we," "us") respects your privacy. This policy explains what information we collect through homepros.casa, how we use it, and the choices you have.

Who we are

Home Pros is a cleaning company owned by Maria Nuñez and operated by Home Pros LLC, 990 Terra Bella Ave, Mountain View, CA 94043. Questions about this policy: info@homepros.casa or (650) 400-8468.

Information we collect

Information you give us: when you fill out our quote form, we collect your first and last name, email, phone number, the service you need, and any project details you share.
Information collected automatically: we use Cloudflare Web Analytics, which counts visits without cookies or identifying you. If you click Accept on our cookie banner, we also use Google Analytics, which uses cookies to show us how visitors find and use the site (pages viewed, approximate location, device, and whether you tapped to call or sent the form). If you decline, or your browser sends a Global Privacy Control signal, Google Analytics does not load. Our host also keeps basic technical logs (such as browser type and IP address) for security, and our form uses Cloudflare Turnstile to block spam bots.
Links to other sites: our Instagram and Google review links take you to those platforms, which have their own privacy policies.

How we use your information

To respond to your request, schedule your free assessment and provide our services
To send you estimates, appointment reminders and service updates
To improve our website and understand how visitors use it
To comply with legal obligations

We do not sell your personal information, and we do not share it for targeted advertising.

How we share information

We share information only with service providers who help us run our business, such as our website host (Cloudflare), the service that delivers our form submissions by email (Resend), and Google Analytics if you accept analytics cookies, and only as needed to provide our services. If you ask us for a referral to one of our trusted trade partners, we will share your contact details with that partner only with your permission. We may also share information if required by law.

How long we keep it

We keep your information for as long as needed to provide our services and meet legal and accounting requirements, then delete it. In most cases that means up to 3 years after your last service.

Your California privacy rights

If you live in California, you have the right to:

Know what personal information we have about you
Ask us to correct or delete it
Opt out of the sale or sharing of your information (we do not sell or share it)
Not be treated differently for using these rights

We also honor Global Privacy Control signals sent by your browser. To make a request, email info@homepros.casa or call (650) 400-8468. We will respond within 45 days.

Children's privacy

Our website is not directed to children under 13, and we do not knowingly collect their information.

Security

We use reasonable measures to protect your information. No website or email system is completely secure, so please do not send sensitive information like payment card numbers through our form.

Changes to this policy

We may update this policy from time to time. The effective date at the top shows when it last changed.

Contact us

Home Pros LLC · 990 Terra Bella Ave, Mountain View, CA 94043 · info@homepros.casa · (650) 400-8468